Our company’s construction products are covered by a 2 (two)-year warranty. (Mechanical products and accessories are covered by a 1 (one)-year warranty.)
Products whose warranty has expired are serviced for a fee. A service fee is also charged for products that are not covered by the warranty (user error, lack of maintenance, intervention in the device by anyone other than authorised personnel, problems caused by the power supply, etc.). For products under warranty or out of warranty, a service fee is likewise charged if it is established, following your service request, that there is no fault.
In such cases the customer is deemed to have agreed to pay. The technical service is chargeable, and the fee will be communicated to you before the service visit is scheduled. Whenever a product is not covered by the warranty, the customer is deemed to have agreed to pay. The service schedule is set according to the workload of the technical service; an approximate day and time cannot be given.
The service fee is collected up front, on the same day.
